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LIV Careers

OFFICE ADMINISTRATOR

 

An opportunity has arisen for a reliable Office Administrator who will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently.

 

The tasks of the office administrator will include bookkeeping, raising invoices, scheduling work and all aspects of general office administration.  The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.

 

The office administrator ensures smooth running of our company’s offices and contributes to driving sustainable growth.

Responsibilities

  • Coordinate office activities and operations to secure efficiency and compliance to company policies.
  • Update the company CRM and Ticketing system
  • Manage agendas/travel arrangements/appointments etc.
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Support budgeting, bookkeeping and invoicing procedures.
  • Create and update records and databases for customers, personnel, financial and other data.
  • Track stocks of office supplies and place orders when necessary
  • Answering the phones for the accounts and overflow calls for the tech and sales teams
  • Assist colleagues whenever necessary.

Requirements

  • Proven experience as an office administrator, office assistant or relevant role
  • Outstanding communication and interpersonal abilities
  • Excellent organizational and leadership skills
  • Familiarity with office management procedures and basic accounting principles
  • Excellent knowledge of MS Office, Excel and office management software (ERP etc.)
  • Qualifications in secretarial studies will be an advantage.
  • High school diploma: BSc/BA in office administration or relevant field is preferred.

 

What you will receive:

  • Competitive basic salary of £18,000 - £22,000 per annum
  • Training and development to ensure you excel
  • Be part of a rapidly growing family business at the start
  • Pension
  • Fun and vibrant office
  • Day adventures and nights out with the team

 

Trainee Unified Comms Engineer

 

An opportunity has arisen for a reliable and motivated individual to join our technical team.

 

If you want a career which offers diversity, scope for creativity, a dynamic environment with an increasing demand in the market then unified communications engineering might just be your calling. We are seeking trainee Unified Comms Engineers, due to a shortage of skilled people in the UK, you will go through an intense 18-month training programme where you will gain necessary skills required to do the job.

 

No experience required as full training will be given to all successful candidates.

 

Responsibilities

  • Installing, connecting, and testing cabling
  • Diagnosing and fixing faults in systems
  • Building and testing telecommunications / AV / CCTV components and equipment.
  • General administration support to the Service team.
  • Talking customers through basic user instructions after initial set up.
  • Installing/Fault finding routers, modems, and network switches
  • Visiting customer premises
  • Working in the field
  • Overtime when required.
  • Update the company ticketing system.

 

Requirements

  • Be a quick learner.
  • Be able to think in a structured manner.
  • Good communication and interpersonal abilities
  • Basic computer skills (Word, Excel, Outlook etc)
  • High school diploma: GSCE’s or equivalent

 

What you will receive:

  • Salary of £13,000 - £16,000 per annum
  • Training and development to ensure you excel
  • NVQ Level Qualification in Unified Communications
  • Technical Certifications / Training Courses
  • Tools, uniform, and PPE
  • Working in a role whereby no day is the same, offering new and exciting challenges.
  • Pension
  • Yearly salary / development reviews
  • Fun and vibrant office
  • Day adventures and nights out with the team

Sales / Account Manager

 

LIV Unified Comms - Manchester Central

£18,000 - £27,000 a year + Laptop/Phone/Car allowance - bonus's/uncapped commission - Full-time, Permanent

 

We are looking for a passionate, ambitious and career driven individual to play an integral role in the next stage of our plans to grow the company.

 

Our passion is taking the stress out of company’s technology needs, which we do by providing innovative solutions from IT, Telecoms, Security and Audio Visual, allowing a business to truly excel and ‘wow’. We understand that each business is unique and provide consultative services, ensuring we are helping businesses achieve their goals.

You will be a key individual in the sales arm of the company, and you will enjoy a totally unique environment, where everyone can express themselves in helping the company grow, you will play part of the LIV family something we take great pride on from our reputation.

 

You will play an integral role in our business growth, you will be pivotal in building more sales revenue, building good relationships with our current account base, have a keen eye for opportunity and building a great rapport with our key customers and staff.

Responsibilities

  • Working closely with the Directors
  • Assist in the day-to-day management of leads and referrals generated organically.
  • Building proposals and quotations
  • Building rapport with key decision makers
  • Discussing how we can add value to their business and increase their success
  • Booking and attending appointments
  • Assisting our current account base with any needs
  • Keeping strong relationships with our long-standing customers
  • Attend networking events organised by the company.
  • Sourcing new products / companies for competitive pricing / ordering

Requirements

  • An awesome personality!
  • Incredible communication skills
  • A passion for helping others.
  • The drive to succeed.
  • Ambition (LIV is driven from ambition – so you will do well if you have this in abundance)
  • A HUGE appetite for success
  • Full clean driving licence

 

What you will receive:

  • Competitive basic salary of £18,000 - £27,000 per annum
  • Training and development in the ever-growing tech industry
  • Be part of a rapidly growing family business at the start.
  • Pension
  • Fun and vibrant office
  • Day adventures and nights out with the team
  • Laptop / Company Phone and Car allowance

 

Unified Comms Engineer

 

 

LIV Unified Comms provides IT & Communication solutions to small, medium and large enterprises in both the private and public sectors. Designed for open connectivity, high availability and flexible growth, our innovative solutions incorporate the latest voice, data and video technologies and enable real-time, collaborative working, increased productivity and customer satisfaction. With our extensive installations experience and highly trained team of engineers we transform the way businesses communicate, collaborate, fulfilling their business communications needs in an efficient and reliable way. Our servers, storage solutions, software and virtualized workstations enable businesses to maximize operational efficiency, performance and profitability

 

For more information, please visit: www.livuc.co.uk

 

The job

We are seeking a talented technical support professional to strengthen our tech Support organization. As a Technical Support Engineer you will work as part of a Team supporting our engineering team and end-customers by providing technical support on a wide range of IT, Unified Communications and Collaboration solutions, both premises-based and in the Cloud. In this role, exceptional customer service and communication skills in English are just as important as analytical troubleshooting ability and solid ICT skills. LIV will provide you the required training on our products, solutions and technologies, enabling you to grow and develop the specialist knowledge required to help our customers according to the highest standards for which LIV is known. This vacancy will be based at our office in Bury, Lancashire UK, although you will be required to travel to customer sites across the UK from time to time.

Key Accountabilities

  • Technical Support: Provide technical assistance to LIV engineers and customers. Analyses and troubleshoots problems remotely or on site, or if necessary investigating on own test equipment, or by investigation of customer’s systems and wider customer IT hosting environment. Identifies potential repeat calls and creates knowledgebase cases accordingly.
  • Service Level Achievement: High productivity, achieving results that meet customer requirements and SLA targets. Monitors and reports progress of against SLA commitments. Sets priorities and executes accordingly.
  • Escalation case management: Ensures rapid progress and resolution of critical incidents with high business impact, keeping all stakeholders informed on a frequent basis. Remains calm and productive under pressure.
  • Customer Interaction: Demonstrates excellent customer-care and communication skills ensuring customers and partners are satisfied with interactions and results. 
  • Installation & configuration: Performs installation and configuration activities of LIV solutions or by remote or on-site support of customer premises systems.
  • Technical Capability: Maintains up-to-date broad knowledge of the general IT landscape and in-depth specialist expertise in assigned solutions, products and technologies.

 

Additional requirements

  • You must be a team player, always ready and willing to make your personal contribution, doing whatever is necessary to achieve our team and business objectives
  • Passion for Technology and commitment to ongoing professional development 
  • Willing and able to travel if required. Able to function independently and effectively in the customer environment and to successfully complete installation and troubleshooting assignments.
  • Willing and able to work out of office hours and to provide stand-by support when required. 
  • Ability to deliver technical training to internal and external clients (desired).

Skills & Experience

Essential

  • Relevant work experience in a similar role and environment within the field of Unified Communications, Collaboration and WiFi / Networking
  • Bachelor's degree or equivalent in IT, Computer Science or other relevant technical discipline
  • Thorough all-round knowledge and experience of deployment and support of converged voice & data technology in IP networking environment including:
    • VoIP technology, SIP protocol
    • TCP-IP, Routers, Switches, Gateways, VPN,
    • Network and SIP security - firewalls SBC’s
    • Able to install and configure Client, Server and Mobile device technology and OS’s 
    • Good knowledge of M365, MS Exchange and Active Directory
    • Strong oral and written communication skills in English. 
    • Highly developed troubleshooting approach and skills
    • Ability to multi-task and manage priorities

 

Desirable

  • Knowledge and experience of NEC SV8100/SV9100, SL series and associated Applications
  • Knowledge of legacy PBX and voice communications technology and protocols
  • WiFi installation / Maintenance (Ubiquiti and Meraki)
  • CCTV Hikvision
  • Audio Visual experience - Crestron/Control4/Mersive
  • IP Networking devices (LAN/WAN), design, configuration and operation
  • Hands-on knowledge and experience of Server Virtualization technologies
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